Service

1.Service Standard：“4S4E”, with specialty, sincerity ,speed to make customer    satisfy, getting excellent customer service impression, excellent  technology excellent  customer relationship and excellent brand.
2. Service Procedure
1)Pre-sale:Product design, product introduction and  provide consulting services
2)In-sale: Provide products and service as asked in PO
3)After-sale: delivery, installation, changing or refunding,maintenance,technical training
and complaint handling. 
Concerning complaint:
A. Complaint Channel:Visting,telepnone,email,letter or “Customer satisfaction questionnaire”
B.Handling Procedure:
First, sales fill “customer complaint handling form” and hand to manangement representative.

Second,if significant problems,should hold meeting to discuss and take measures to deal with it.